Information about us

www.highstylebathrooms.co.uk is a website operated by CVH Retail Limited, trading as High Style Bathrooms.

CVH Retail Ltd otherwise referred to as “we”, “us” or “our” is a company registered in England & Wales under company number 13803576 with its registered office located at 91-97 Saltergate, Chesterfield, S40 1LA. High Style Bathrooms has a physical trading presence located at Unit 2a Pattern Store, Station Approach, Gainsborough, DN21 2AU.

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These terms of sale apply to any orders you place with High Style Bathrooms via the website or via the bathroom showroom located at the trading presence. 

 

Making a Purchase

Pricing

All of our prices are listed, exclusive and inclusive of VAT where appropriate. Please note that our prices are subject to change without notice.

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In the event that we have accidentally listed an incorrect price for a Product on our website or on a quotation, we reserve the right to make the necessary amendments and we are under no obligation to provide the Product to you at the incorrect price, even after we’ve sent you an order confirmation e-mail. In this situation, at our discretion, we’ll either contact you for instructions before dispatching the Product, or reject your order and notify you of this.

 

How to pay

We accept payments by debit or credit card via the website. For website purchases, you will receive an order confirmation following payment. 

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For in-store purchases, you can make payment by debit or credit card in-store, over the phone, or by BACs transfer to our nominated business bank account. You will receive an invoice for all purchases made directly via the store (as opposed to the website)

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At the point of order, we will charge any applicable delivery fees.

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If you order is rejected for any reason, or if we are unable to supply the Products, we will arrange full refund to your original payment method. Please note that an order is not classified as accepted until it has been dispatched. 

 

All orders are subject to stock availability

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Delivery Costs

All standard orders will incur a delivery charge. The price of delivery is dependant on the size of your order. This information will be displayed clearly prior to checkout on our website, or it will be clearly stated on your quotation and invoice when ordering in-store.

 

Delivery Information

We offer deliveries Monday to Friday (except Bank Holidays) between the hours of 7:00am and 6pm.

 

We endeavour to process your order within 24 hours of receipt, and aim to have delivered all items to you within 7 working days of your order. For smaller shipments, your order will usually be shipped with DHL, who will send you a shipping notification to include an estimated timeslot for delivery.

 

For larger orders, we may have these delivered to you directly from a trusted supplier, or an alternative trusted courier. You will be contacted for delivery arrangements to be made.

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We deliver to all mainland locations in England and Wales. Should you be located elsewhere and would like to request a delivery quotation, please contact us prior to placing your order.

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We’ll always try our best to meet the estimated delivery timescales we give you. However, we won’t be held responsible for any failure to deliver your order within the stated timescales, provided we deliver the Products within 14 days of receiving your payment. If we are unable to deliver your order within this timescale, we will let you know and we will provide you with the opportunity to either wait for the Products or cancel your Contract. If you choose to cancel, we’ll provide you with a full refund including any delivery charges that apply. We strongly recommend that you don’t book fitters or tradesmen until we’ve delivered your order in full and you’ve checked it over. Please note that we can’t be held responsible for any charges made by fitters or tradesmen as a result of your order not being delivered, or because you didn’t check your delivery prior to booking their services.

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Quantity of deliveries

We’ll always try to make one single delivery where possible, to minimise inconvenience. However, this may not always be possible. Where your order contains a mix of Products with different delivery lead times, the longest lead time will always apply to the entire order.

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Receipt of your deliveries

All deliveries must be received and signed for by a person aged 18 or over. 

You will receive notification of the delivery at least 24 hours prior to your order leaving our premises. Once the order has left us, the liability of your order passes to the courier and we cannot be held responsible for its location.

 

You should inspect all items on arrival and notify us immediately by email of any discrepancies of damage. You can email us, with images of any issues here: sales@highstylebathrooms.co.uk  

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Faulty products or Damages on Delivery 

In the event that there are any issues with the Products you’ve ordered, please contact us immediately so that we can help. You can email us at sales@highstylebathrooms.co.uk or call us on 01427 671832. When contacting us, please have your order number or invoice number to hand as well as details of the affected Product(s).

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We will then discuss the most appropriate steps with you to resolve the issue.

Please note that any agreed refunds will not processed until the original, damaged item has been returned to us.  

 

To cancel your order / return your products

Please contact us prior to dispatch, or within 14 days of delivery or collection (depending on which method applies). The 14 day period commences on the day after your delivery is made or on the day after the Products are collected. If we receive your cancellation notice outside of these timeframes, your Consumer Cancellation Right will not apply and we reserve the right to refuse the return.

 

Please note that you will be responsible for returning any unwanted goods to us, and the cost to do so, when cancelling your order. It is also important to be aware that we do not refund the original delivery fee for unwanted goods. 

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Items should be returned in their original packaging, and all items must be in an un-used, un-damaged condition.  

Your returns should be repackaged with adequate protection to protect from the possibility of damage in transit and must be suitable for re-sale. Please note that if the product(s) are damaged on arrival with us, we have the right to decline to issue a refund.

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To arrange a return, you must first contact us to notify us of the proposed return. You can either arrange to return the item via courier, or return it directly to our showroom (during opening hours only). Please have your order number or invoice number to hand when contacting us. 

 

We cannot be held responsible for any delivery fees that you may incur if delivery is attempted to our showroom, and subsequently rejected as a result of High Style Bathrooms not being informed prior to your making arrangements to return an item. We strongly recommend arranging for delivery to take place during our opening hours as we will not be held responsible for any parcels being left anywhere other than with a member of our staff. 

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Once we have received your items, we will need to conduct a quality check prior to processing any refund. If the check is not satisfactory we will inform you of any proposed deductions, or in some cases, complete refusal of the refund.

Subject to a satisfactory quality check, we will refund your returned Products as soon as possible and no later than 14 days after receiving them back. The refund will be made to the debit or credit card you used to pay for the Products. If you made payment via BACs, we will contact you to make arrangements for the refund to take place.