Our contact details

Name: CVH Retail Ltd, trading as High Style Bathrooms

Address: Unit 2A Pattern Store, Marshalls Yard, Beaumont Street, Gainsborough, DN21 2NA

Phone Number: 0800 047 2609

E-mail: sales@highstylebathrooms.co.uk

Date of Privacy Notice: 14th June 2022

 

The type of personal information we collect

When you contact us via our website, we collect and process the following information from you:

• Your full name

• Your email address

• Your contact telephone number

• Your address and financial information (when placing an order)

Our website also uses cookies which collect website user statistics (such as visitor numbers and approximate location) to help us with marketing and improving our website.

 

How we get your personal information and why we collect it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Completing the contact us form to raise an enquiry

• Booking an appointment to visit our showroom

• Subscribing to our website for the purposes of receiving updates and marketing purposes

• Processing an order in the showroom

 

We use the information that you have given us in order to fulfil our service obligations for you. For example, if you have completed the contact us form to request that we provide additional information on our services, to arrange a design appointment, or, if you chose to subscribe, to provide you with updates and marketing. When visiting the showroom, if you wish to make a purchase we would require your delivery address and financial information to process payment and arrange delivery of your goods.

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We may share your information with employees to ensure that they can fulfil our service obligations with you. We may also share your information with our secure payment provider (Barclays) to process debit and credit card payments. For the purposes of delivering goods ordered, we will share your information with suppliers and courier, where relevant, in order to deliver your goods and fulfil our contractual obligations.

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Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting sales@highstylebathrooms.co.uk

(b) We have a contractual obligation.

(c) We have a legitimate interest.

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How we store your personal information

Your information is securely stored within our website providers secure server, and may be stored at our business premises in secure filing systems.  

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We retain your personal information for as long as is necessary to allow us to fulfil our obligations to you, and to address any enquiries or complaints that you may have raised, in line with current legislation.  

 

Your data protection rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information.

• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

• Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

 

Please contact us at sales@highstylebathrooms.co.uk if you wish to make a request.

 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at sales@highstylebathrooms.co.uk

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You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk